Warranty & Return Policy

Limited Warranty

Our warranty does not impact your legal rights as per the laws and regulations of your country or region. The terms stated in this warranty will be implemented to the extent allowed by the laws of your country or region. In the event that the warranty period of this policy is shorter than what is required by the law in your country or region, the local policy regulations will take precedence.

How to obtain warranty service

Should the product malfunction during the warranty period, please contact us via email at contactus@martillotech.com for after – sales assistance. Make sure your email includes a valid purchase order number or other acceptable proof of purchase.

MartilloTech will endeavor to analyze and resolve your issue through online support. If the problem cannot be rectified remotely, you may be required to send the product to MartilloTech’s local repair center. In the case that the problem arises within the warranty period, MartilloTech will, free of charge, repair or replace the product and offer after – sales service.

This warranty does not apply to

products or parts whose warranty expired;
products purchased through channels that are not authorized by MartilloTech, or products resold by other buyers;
normal discoloration, wear and tear, and consumption that occur during the use of the product;
failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by MartilloTech;
damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
products or parts whose original identification information has been modified, altered, or removed;
products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;
damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
failure or damage caused by force majeure or accidents;
damage that occurs during its transit back for repair;
other failure or damage not caused by the quality of the product;
products that can operate uninterruptedly or without errors.
MartilloTech does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.

Special notes

The warranty does not apply to product packaging, complimentary items, consumables, and accessories. However, in the event that a problem arises during the initial use of the product after purchase, the product will be replaced at no cost. If there is a requirement for additional packaging, accessories, or refurbishment, MartilloTech will levy certain charges to offset the associated costs.
MartilloTech will not take on responsibility for any additional promises made by agents which MartilloTech has not vouched for.
For products that will be discontinued or have been discontinued, once this date is reached, the warranty service will be terminated without any further notice.
For products sold with separate agreements on after-sales service terms, the contract confirmed by MartilloTech shall prevail.
If you submit a valid claim under this Limited Warrant, MartilloTech at its sole discretion will
(1) provide you with detailed instructions and new or refurbished parts to repair the product;
(2) authorize your return of the product for
(i) repair with new or refurbished parts
(ii) replacement with a new or refurbished product that is equivalent to the product to be replaced
(iii) a refund of the purchase price.

Scope of responsibility

During the provision of after-sales service, MartilloTech will cover the loss of product only when it assumes the responsibility for transit and repair.

UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL MartilloTech BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE MartilloTech’S PRODUCTS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF MartilloTech HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Relationship between Consumer Law and this Policy

This warranty grants you specific legal rights, and you may possess other rights that differ from state to state (or from country to country or province to province). Unless permitted by law, MartilloTech does not exclude, limit, or suspend other rights you may have, including those that may stem from a breach of the sales contract. To gain a comprehensive understanding of your rights, you should refer to the laws of your country, province, or state.

Policy Restrictions Subject to Consumer Law

To the extent allowed by law, this warranty and the remedies provided hereunder are exclusive and supersede all other warranties, remedies, and conditions, whether they are oral, written, statutory, express, or implied. MartilloTech disclaims all statutory and implied warranties, including but not limited to the warranties of merchantability, fitness for a particular purpose, and warranties against latent or delayed defects. In cases where such warranties cannot be disclaimed as of now, MartilloTech limits the duration of such warranties and the available remedies to the duration of this express warranty and, at MartilloTech’s discretion, to the repair or replacement services described below. Some states (countries and provinces) do not permit limitations on the duration of implied warranties (or conditions), so the above limitations may not be applicable to you.

IMPORTANT NOTICE:

This after – sales policy is subject to variation in accordance with local laws and regulations. MartilloTech retains the exclusive right to interpret and modify this warranty policy at any time, in its sole judgment.

Return & Replacement policy

We sincerely hope that you are satisfied with your purchase. We recognize that there may be instances when you desire a refund or a replacement. Provided that an item meets the criteria set forth in this policy, we will happily provide the corresponding service for you.

Order Placed but Not Shipped

Please send an email to contactus@martillotech.com
At this stage, we will make an attempt to cancel your order and issue a refund to you.
Please refrain from initiating a chargeback. If you do, the bank will levy a handling fee on you. Additionally, this will extend the time it takes to process your refund.

Order Delivered

Kindly send an email to contactus@martillotech.com. We’ll assist you with the return or replacement process.
The product should meet the following Conditions of Return and Replacement. You might be required to pay a service fee as well as the shipping cost.

What return policy covers

The products are purchased from martillotech.com
Within 7 calendar days, beginning at 00:00 on the day following the receipt of the product indicated by our logistics provider, in the event that the product has a manufacturing defect, provided that videos and pictures are furnished to demonstrate said defects.

What replacement policy covers

The products are purchased from martillotech.com
Within 7 calendar days, beginning at 00:00 on the day following the receipt of the product indicated by our logistics provider, in the event that the product has a manufacturing defect, provided that videos and pictures are furnished to demonstrate said defects.

What will cost to return/replace

If the products are defective, you are not required to pay any service fee.

All products, their packages, and accompanying materials should remain in an undamaged condition. Please preserve the original packing box as it may be necessary when you need to return the products. Failure to do so could potentially affect the return process.
We will process and issue a refund within a maximum of 14 days from the date we receive the returned goods. Once the refund is issued, you will be able to see the credited amount in your bank account or on your credit card statement. However, in some specific situations, the refund process might take longer. If you want more details regarding our refund policies and an estimate of the time it will take for you to receive your refund, please get in touch with our customer services.
The service fee does not cover the return shipping fee. Please be aware that if you wish to cancel your order or return the product within 30 calendar days of receipt when there is no manufacturing defect in the product, you will be responsible for paying the shipping fee.

What will not cover

The product has been received for more than 7 days, the product cannot be returned.
The product has been received for more than 7 days, the product cannot be replaced.
The product was not purchased from martillotech.com.
The product returned to MartilloTech does not include all original accessories, attachments or packaging, or items that were damaged due to improper use.
The product is found to be free of defects after all appropriate tests.
Failure or damage is caused by improper use, maintenance, or storage, such as:
- improper handling;
- Use the product for illegal purposes;
- improper plugging or unplugging of external devices;
- drops or improper external crash;
- exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc;
- infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.), etc.
Failure or damage is caused by any installation, repair, alteration, addition or disassembly by agencies or personnel who are not authorized by MartilloTech.
Modification, alteration or removal of the original identification information of the product or components.
Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).
The product received fails to be sent back to MartilloTech within seven (7) calendar days after MartilloTech confirms the replacement request.
Any extra services including but not limiting to premium shipping is not included in the return policy.

Disclaimers

Returns will only be accepted if they are approved.
MartilloTech has the exclusive right, at its own judgment, to reject returns of any goods that do not meet the return criteria specified in the refund and return policy.
MartilloTech will accept returns only at the address provided to you in the return confirmation email.
Drop – off returns will not be accepted by MartilloTech. All returns must be sent by mail.
Each item must be returned in the condition you informed us about. Purchased items should be returned following the instructions we provide. In most cases, we will supply you with a pre – paid return label. Each label corresponds to a specific return. To ensure you get a prompt and accurate refund, put only the items listed on the return label in the relevant box.
Where applicable, a return shipping fee along with any applicable tax will be deducted from your refund. Note that returns with multiple items or large items may cost more. We offer different return methods, which vary depending on the items you are returning. We will always show you the most accurate return costs and available methods for your items.
We have the right to reject returns or charge you fees and expenses if the product received is not in the condition you described to us.
When returning a product for any reason, it must be in the exact condition in which you received it from us. In this regard: – You must completely delete, remove, and get rid of all personal data related to you and/or any third party that may be present in the item, and unlink any account that may be associated with the item. You will be fully liable for any data breach that occurs if you fail to do this. – You must take out of the returned product and its box any item that was not part of the product as originally received from us. We will not be responsible for any such items that you accidentally leave in the returned product or its box. – You agree and acknowledge that the returned product will become our property, and we are thus entitled to sell it to third parties at our absolute discretion.
Gift Cards cannot be returned. However, unused gift cards may be eligible for a refund through customer service.

IMPORTANT NOTICE:

Warranty scope and period

Product model	Warranty scope	Warranty period	Instructions
MartilloTech Extruder Cooler	Main parts	6 months	The main parts of the product except the non-warranty parts below.
	Accessories	Not covered in the warranty	User Manual, material, screwdriver, toolkit, grease, etc.
MartilloTech Chamber Heater	Main parts	6 months	The main parts of the product except the non-warranty parts below.
	Accessories	Not covered in the warranty	User Manual, material, screwdriver, toolkit, grease, smoke exhaust module, blade module, Ink cartridge, pre-filter, etc.
Other Accessories	ALL	Not covered in the warranty	ALL

NOTICE

The “warranty period” mentioned above commences from the date of product receipt, using the invoice as a reference. Hence, it is crucial that you retain your invoice as evidence of purchase. In the absence of a valid invoice, the warranty period will begin from the product’s factory – release date. If an accessory is replaced during the repair process, the warranty period for this particular accessory will be renewed, while the warranty periods of the other parts will remain as originally stipulated.