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Shipping Policy

Shipping Country/Region

Asia

South Korea; Japan;

North America

United States (except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Virgin Islands); Canada;

Europe

United Kingdom; Denmark; Finland; New Zealand; Italy; Germany;

More

Australia;

Contact us at contactus@martillotech.com for more countries to be supported.

Shipping Policy for End Users

Country / RegionCooler & HeaterAccessory (order<$59)Accessory (order≥$59)Shipping Days
United StatesFree Shipping$10Free Shipping8-15 Business Days
Unites States Premium Shipping $15/Item$15/Item$15/Item5-8 Business Days
CanadaFree Shipping$10Free Shipping8-15 Business Days
United KingdomFree Shipping$10Free Shipping5-8 Business Days
EuropeFree Shipping$10Free Shipping6-10 Business Days
AustraliaFree Shipping$10Free Shipping5-10 Business Days
JapanFree Shipping$7Free Shipping4-5 Business Days
KoreaFree Shipping$10Free Shipping5-8 Business Days
More to DiscoverContact UsContact UsContact Uscontactus@martillotech.com
  • Our products are temporarily unavailable in these states of America: Alaska/Hawaii/Puerto Rico/Guam/Armed Forces Pacific/Armed Forces Europe/Armed Forces Americas/Virgin Islands.
  • All the above days are business days.
  • If the payment is delayed, the processing time will be lengthened.
  • Shipping costs will be automatically billed at checkout based on your shipping address.
  • The processing time of materials will be extended during the promotion period. In some cases, we may extend our processing time, and as a result, the shipping time will be correspondingly delayed. If you have any concerns, please contact us. We will be delighted to follow up with you.
  • Premium Shipping service is not provided by default. Please contact us if needed.
Tariff
All Other Countries and RegionsMartilloTech will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged tariff fees by customs, please contact us for help or reimbursement. (contactus@martillotech.com).

Orders Tracking

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.

Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.

Note:

  • Before finalizing your order, please confirm your shipping address. If you need to change your shipping address, email us at contactus@martillotech.com within 48 hours of purchase and before your packages are shipped. Otherwise, we will ship to the address provided in your order information.
  • Should any force majeure event cause damage to our products during transit, please contact us right away at contactus@martillotech.com as soon as you receive the package. We truly value your understanding and patience in such situations.
  • Please be aware that the notification email will be sent to the email address you provided in the contact information on the checkout page or the email address associated with your registered account. If the email address you left is invalid or no longer in use, we will not be held responsible for any risks or losses resulting from this.
  • If you change your mind after placing the order, please do not simply reject the package. To cancel your order, contact us at contactus@martillotech.com to explain the situation, and we will handle the return according to our return/refund policy. We will not assume the risk of loss or damage to the package due to rejection.
  • If you haven’t received your order, contact us at contactus@martillotech.com within 7 days of the delivery date indicated by the official logistics tracking system. Otherwise, we will not be responsible in this regard.
  • If the package and/or the products inside are damaged, or if any items are missing, contact us at contactus@martillotech.com on the same day, along with pictures and/or videos.
  • The shipping address you provide will be used for the delivery of your package. The billing address will not be used for delivery purposes. Please confirm that your shipping address is correct.