Last updated: October 15, 2026. This policy applies to orders placed after this update. The terms applicable at the time of an earlier purchase are not retrospectively shortened.
Change-of-mind returns and legal cancellation rights
United States, Canada, Australia and New Zealand: For eligible products, MartilloTech offers a voluntary change-of-mind return request period of 7 calendar days after delivery. This voluntary period does not override any longer or additional cancellation rights required by applicable national, state or provincial consumer law.
United Kingdom and European Union: For eligible online distance sales, consumers have a statutory right to cancel without giving a reason within at least 14 calendar days after receiving the goods (where an order contains multiple items delivered separately, counted from delivery of the last item, where required by law). A consumer who exercises this right generally has a further 14 days after notifying us to return the goods. Mandatory deadline extensions and statutory exceptions apply.
All destinations: The periods above refer to a change of mind and do not restrict statutory rights or remedies for faulty, damaged, unsafe, misdescribed, incorrect or otherwise nonconforming goods. Nothing in this policy excludes mandatory consumer protections.
How to request a return
Email martillotech.official@gmail.com with your order number, item name and reason for the request. Include photographs where relevant, particularly if a product arrived damaged or incorrect. We aim to respond to return requests within 48 hours on normal business days. We will supply the applicable return instructions and address; please do not send a return to an unconfirmed office or warehouse address.
Return conditions
For a voluntary change-of-mind return outside any mandatory statutory cancellation right, the product should ordinarily be unused, complete with its supplied parts and accessories and suitably packaged for safe shipping. For statutory UK/EU cancellations, you may inspect and handle the goods to the extent needed to establish their nature, characteristics and functioning; any permitted reduction for excessive handling will be assessed only as allowed by applicable law. Faulty, damaged or misdescribed goods remain subject to the remedies required by applicable law. Contact us before returning electrical devices or components for safe return instructions.
Return shipping costs
For eligible change-of-mind returns, customers normally pay return postage unless we agree otherwise or applicable law requires another arrangement. Where we supplied a faulty, damaged or incorrect item, we will arrange an appropriate remedy and cover return costs to the extent required by applicable consumer law.
Refund review and timing
We review eligible returns and notify you of the outcome. Once a refund is approved, we aim to initiate the refund to the original payment method within 2 business days after approval. The estimated time for funds to appear in your account is 7–15 calendar days after approval, depending on the payment provider and your bank. This is an estimate, not a guarantee of bank posting time. We will process refunds sooner whenever required by applicable law.
For statutory UK/EU distance-sale cancellations, we will issue the refund without undue delay and within the legally required deadline, generally no later than 14 calendar days after receiving the returned goods or evidence that they have been sent back, as applicable. Where required by law, the refund includes the original standard delivery charge, but not additional costs for premium shipping. Nothing in this policy limits mandatory statutory refund or consumer rights.
Wrong, damaged or defective products
Please contact us as soon as possible if your order arrived incomplete, damaged, faulty or materially different from its description. We will assess the issue and offer repair, replacement, refund or another remedy where appropriate, without restricting mandatory consumer protections.
Order cancellations
Contact us promptly if you need to cancel before dispatch. If the order has shipped, the relevant return rules and statutory cancellation rights apply.
Contact
martillotech.official@gmail.com · Contact Us · martillotech.com.