Order processing
MartilloTech ships physical products from China to eligible international destinations. Once payment is accepted and stock is available, our target order-processing time before dispatch is 1–4 business days. Business days exclude weekends and relevant public holidays. We will contact you if processing is materially delayed.
Delivery destinations and estimates
Available delivery countries and services depend on the product, destination, carrier acceptance and shipping options shown at checkout. Estimated international transit time is generally 7–20 business days after dispatch; actual transit time depends on destination, the selected service, customs and seasonal disruptions. Total estimated delivery time is the processing time plus transit time. These are estimates, not guaranteed arrival dates. If a particular destination cannot be served, checkout may not offer delivery.
Shipping charges
Available methods and their charges will be displayed at checkout before you submit an order. Where a valid rate is unavailable, we may be unable to accept the order for that address. Remote areas and unusually large or restricted shipments may require a separate confirmed quote; we will not add an undisclosed shipping charge after payment without your agreement.
Tracking and delivery
Where tracking is available, we will provide tracking information after dispatch. Delivery estimates may be affected by security screening, customs inspections, local holidays, weather and carrier operations. If tracking is delayed or shows an issue, contact us with your order number.
Import duties and taxes
Any duties and taxes specifically collected by MartilloTech will be identified at checkout. Other import duties, customs clearance fees or local taxes may be assessed by authorities or carriers depending on the destination and service. Unless the checkout explicitly indicates that those charges have been prepaid, the recipient may be required to pay them. Contact us before ordering if you need clarification about duties for your destination.
Damaged, delayed or missing parcels
If a parcel arrives damaged or is missing, contact us as soon as practical with your order number and any relevant photographs. We will investigate with the carrier and provide the remedies required by applicable law. Nothing here limits mandatory consumer rights or statutory delivery deadlines.
Customer support
Email: martillotech.official@gmail.com. Website: https://martillotech.com.