Privacy policy

Last updated: October 15, 2026

1. About this Privacy Policy

This Privacy Policy explains how personal information is collected, used and disclosed when you visit martillotech.com, contact us or place an order. The MartilloTech online store is operated by Shanghai Fangchui Intelligence Technology Co., Ltd., 5th Floor, Building 4, No. 9 Xinsheng Road, Qingpu District, Shanghai, China. For privacy requests, please contact martillotech.official@gmail.com.

2. Information we collect

Depending on your interactions with our store, we may process your name, email address, phone number, billing and delivery details, order history, product selections, payment status and transaction references, support correspondence, customer preferences and communications. Website use may also generate technical information such as IP address, browser and device identifiers, approximate location, cookies and usage events. Checkout and payment providers may process payment card and authentication details as required to complete a transaction. Please do not provide full card information through our contact form.

3. Sources and purposes

We obtain information directly from you, automatically when you use the website, and from service providers involved in shopping, checkout, fulfillment, support, fraud prevention and analytics. We use information to provide and secure the store, respond to enquiries, process and fulfill orders, manage returns and refunds, comply with law, investigate suspected misuse and improve our services. Where permitted, we may also send product updates or promotional messages. You can unsubscribe from marketing emails at any time.

4. Legal grounds for processing

Where UK or European data-protection law applies, our legal grounds may include fulfilling a contract or taking steps requested before a contract, meeting legal obligations, legitimate interests in securing and operating the store and improving customer service, and consent for activities that require consent, such as certain marketing or non-essential cookies. Where processing relies on consent, you may withdraw it without affecting prior lawful processing.

5. Shopify and other service providers

Our store is hosted by Shopify. Shopify processes personal information when you browse or buy through our store, and may process information about interactions with Shopify and other merchants to provide secure, improved or personalized services where the relevant Shopify features are enabled. For details, read the Shopify Consumer Privacy Policy and see the Shopify Privacy Portal.

We may disclose information as needed to Shopify, checkout and payment providers, fulfillment and delivery partners, customer-support providers, security and fraud-prevention services, and analytics or marketing partners that actually support our operations. Relevant providers may be located in other countries. International transfers are subject to applicable data-protection requirements and safeguards. We may also disclose information when legally required or to protect lawful rights.

6. Cookies, personalization and privacy choices

The store and its providers may use cookies or similar technologies to maintain the shopping cart, remember preferences, secure the website, understand traffic and, where enabled and permitted, measure or personalize marketing. Essential technologies may be needed for the store to function. Non-essential uses are subject to applicable consent and choice requirements.

Depending on your location and the features enabled for this store, certain disclosures for advertising or measurement may fall within local rules on targeted advertising or information sharing. You can exercise applicable choices through Your Privacy Choices, available cookie preferences or the Shopify Privacy Portal. We respect legally required opt-out and consent signals as applicable.

7. Your privacy rights

Depending on your location and applicable law, you may have the right to request access to, correction or deletion of personal information, data portability, restrictions on certain processing, objection to certain uses, and choices concerning targeted advertising. You may withdraw consent where consent is our basis for processing. To exercise rights relating to MartilloTech, email martillotech.official@gmail.com. We may verify your identity before fulfilling a request and may retain information where law requires it. You may also contact an appropriate supervisory authority where permitted.

8. Security and retention

We use reasonable organizational and technical measures to protect personal information; no electronic system can guarantee absolute security. We keep information for as long as reasonably needed to fulfill orders, provide support, meet accounting and legal obligations, maintain security and resolve disputes. The applicable period depends on the nature of the information and the relevant legal requirements, after which information is deleted, anonymized or otherwise handled in accordance with applicable law.

9. Children

Our store is not directed to children. We do not knowingly request children's personal information without any consent required by applicable law. If you believe a child has provided information improperly, contact us.

10. Changes and contact

We may update this Privacy Policy as our services, service providers or applicable laws change. Changes will be posted here with a revised date; we will provide additional notice where required. Privacy questions and requests: martillotech.official@gmail.com. You may also use our Contact Us page.